Refund Policy
How BelloSend subscriptions are billed and cancelled, and when and how BelloCloud LLC refunds a payment.
Last updated: October 5, 2026
1. Who sells BelloSend
BelloSend is sold and operated by BelloCloud LLC, a limited liability company registered in New Mexico, United States, at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110. Questions about billing and refunds: contact@bellosend.net or +1 505 528 3844.
2. How BelloSend is billed
BelloSend is a subscription. The price, currency and billing period are shown on the pricing page and confirmed before you pay. Subscriptions are billed in advance for each period and renew automatically until cancelled. Amounts shown in currencies other than the billing currency are approximate conversions.
3. Cancelling
You can cancel at any time by writing to contact@bellosend.net or by asking your account manager. Cancellation stops the next renewal; you keep access until the end of the period already paid, and you are not charged again. Export any data you need before the period ends.
4. 14-day money-back guarantee on your first payment
If BelloSend is not right for your business, ask for a refund within 14 days of the first payment of your first subscription and we refund that payment in full. You do not need to give a reason. The account is then closed.
5. Renewals and other payments
Renewal payments are not refundable, and we do not refund unused days of a period you cancel, except where the law of your country requires it.
If BelloSend is unavailable for a significant time because of a fault on our side, we credit or refund the affected part of your subscription.
6. Charges from Meta and other third parties
Fees that Meta charges for WhatsApp conversations or templates, and any other third-party charges, are billed by those companies directly and are covered by their own terms. BelloCloud cannot refund them.
7. How refunds are paid
Send your request to contact@bellosend.net from the email address on the account, with your organization name. We confirm it within two business days and refund to the original payment method within 10 business days of our confirmation. Your bank or payment provider may take a few more days to show it.
8. Questions and disputes
If something is wrong with a payment, please contact us before opening a dispute with your bank: we usually solve it quickly. This policy forms part of the BelloSend Terms of Service.